What do you actually do?
We enhance our clients' marketing and advertising campaigns by providing customized imprinted promotional merchandise.
What do companies use promotional products for?
Companies use promotional merchandise to get their name in front of the recipient, to promote good will and to create a positive image. Some of the uses are for executive gifts, sales meetings, company events, to launch a new product, as a service award, travel incentives and for tradeshows.
Who comes up with the ideas?
We consider ourselves a partner and extended member of your team. We will work with you from the start of your marketing plan to make sure that the merchandise creates a cohesive marketing effort. In order for us to do our job, we need to find out about you and your company, what your products or services are, who your target audience is, your corporate philosophy and any other details to help us come up with the best ideas for you. Our creative team uses this information to develop a variety of concepts for you to choose from.
What if we only want to order pens or mugs, can you do that?
Sure we can. We'll work with you to find the best value and "look" for your promotion.
What if I can't find the item I'm looking for?
Call us; our support team is ready and willing to help you locate your item of interest
Where do the products come from?
Our merchandise comes from manufacturers all over the world. We have developed relationships during the past 15 years with suppliers who give us the best products, the lowest prices and consistent on time delivery.
What is the normal turnaround time?
Most products ship within ten (10) to fifteen (15) working days. Transit times will vary depending on courier service and F.O.B. location. Rush services are available for most items, please inquire.
What is a Setup/Make Ready Charge?
Most items require a custom plate or screen to be made in order for your products to be imprinted. These charges are calculated per color of imprint and per location.
What type of artwork do we need to provide?
Art requirements vary depending on the product and manufacturer. In most case we can accept any artwork. As a general rule the following apply:
- Spot Color Artwork should be submitted in a Vector art format, fonts outlined and any PMS colors "called out" within the file.
- Scans or Rastered Images (Photos) must be at least 300 DPI at final print size. Send this type of file as a *.TIFF or *.PSD
Do not send as *.JPG, *.JPEG or *.GIF, these files are only acceptable for positioning.
- Multi-color artwork typically must be color separated.
Please call for specifics if you have artwork created outside these parameters. We may be able to accept the art regardless. We will archive your artwork for future orders.
Platforms Supported
- SOFTWARE: Adobe Illustrator CS2 or lower, PhotoShop 5.0 or lower, Generic *.eps.
- FORMAT: Artwork should be Vector based or line art. Scans must be at least 300 DPI at final size of imprint.
- SUPPORT/LINKED FILES: If placed/linked images are used they must also be sent.
- FONTS: All fonts must be converted to outlines or curves.
- COMPRESION: Stuffit, WinZip, CAB, TAR.
Where do I send the artwork?
Simply e-mail your artwork directly to our Art Department, e-mail: art@innmktg.com.
List file type in the body of the email. (Ex. *.EPS, *.AI, *.PSD).
Or send the art on disc via snail mail to:
I.M. Art
364 Village Square
Orinda, Ca 94563
Include contact info and sales contact name.
I have other questions not covered here. What do I do?
Contact us directly, via phone (925) 254-6108, fax (925) 254-6738 or email us at imfaq@innmktg.com.
How do I get to Innovative Marketing?
From the Tri-Valley/Contra Costa Area:
From 680 take HWY 24 West. Exit at Orinda. Stay to the right and head Northwest on Camino Pablo. Make an immediate Right at the signal light onto Santa Maria Way, Then the immediate Left at the signal light onto Orinda Way. Go approximately 2 blocks down Orinda Way, make a Left into "The Village Square" parking lot. We are located on the 2nd Floor of the McCaulos Department Store building, with entrances in the front and entrance with elevator in the back. Park anywhere.
From Oakland/San Francisco:
From 580 or 980 take HWY 24 East. Go through the Caldecott Tunnel. Exit Orinda. Make a Left at the light off the exit. Make an immediate Right at the signal light onto Santa Maria Way, Then the immediate Left at the signal light onto Orinda Way. Go approximately 2 blocks down Orinda Way, make a Left into "The Village Square" parking lot. We are located on the 2nd Floor of the McCaulos Department Store building, with entrances in the front and entrance with elevator in the back. Park anywhere.
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